Dialer — how this works

In the app: /dialer

How it works

The queue is a real priority ranking over CallTask + Lead rows (highest score first); placing a call routes through Telnyx's WebRTC softphone, which is genuinely live in this app already — not mocked, unlike most other vendor integrations here. Logging a disposition (especially dnc_request) writes straight to Suppression. The console can also drop a consent-gated voicemail, send a guard()-gated SMS/email follow-up (the rep writes it; it rides the same outbox as a campaign send), and hand a live call to a colleague (warm/cold/conference) or the AI demo line.

Data source

src/lib/dialer/dialerRepo.ts, src/lib/dialer/priorityScore.ts.

Troubleshooting

Can't place a call? Check /tools for Telnyx's status — this is one of the few integrations that's live, so a failure here is a real connectivity/credential issue, not an expected mock no-op.

Vendors: telnyx — check Tools for live/mocked status.

Who can see this: admin, setter